Registrant Policies

Registered Name Holders Service Handling Process Policy

Realtime Register operates as a wholesale registrar, providing registration services through selected resellers and sub resellers. For updates on domains or your contact details, you will need to contact your domain hosting provider directly.

Complaints about your reseller or provider

Complaints about your reseller or provider, you can issue at the complaint form.

Received complaints will be evaluated by Realtime Register. You will receive a confirmation of receipt. The complaint will be forwarded to the provider of your domains(s). If the complaint is justified, we will instruct the provider to comply with the ICANN and registries regulations. In case the complaint is not justified, not relevant or not within our competence, we will send a rejection and, or a referral to the competent parties for this particular matter.

Additional information for registered domain name holders

The registered domain name holders rights and responsibilities are defined by the ICANN and are listed at their Registrants' Benefits and Responsibilities page.

More details about the role of the registrar, domain names and domain renew are available at the ICANN Registrant Educational Materials page.

The Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement are also listed on the ICANN site.

Security & Abuse Policy

As one of the largest European domain name registrar, Realtime Register is dedicated to improve the security of the Internet. We seriously examine reports of abuse; we act conscientiously and take bad actors offline. Protecting the interests of the internet community is a job that we take very seriously.

Abuse

We have a zero tolerance spam policy. Please use the spam complaint form to report issues regarding spam. Your report will be evaluated for its merit and acted on where appropriate. We reserve the right to use your notice to substantiate our measures.

Unless additional information is required by us, we will not update you about the outcome of your complaint.

Auto-renewal and deletion policy

Upon reaching the expiry date, domains are automatically renewed, provided the Realtime Register customer, whether acting in its capacity as reseller or not, has sufficient funds in its account for renewal. Or, unless the Realtime Register customer, whether acting in its capacity as reseller or not, has set the auto renew setting to false.

Registered domain name holders should check the policy of their respective domain name (and hosting) provider.

Proxy Privacy Protect Registration Service Policy

Terms and condition for Privacy protect registrations

Realtime Register offers proxy privacy protect registration service to selected resellers and sub resellers. This allows the registrant to register domain names without revealing their entity, personal names, contact details or residency. 
This anonymity may be lifted by Realtime Register when compelling reasons occur.Guidelines are listed below and the "Addendum Privacy registration service" applies. 
The maximum costs for privacy protect registration are USD 25.00, for reselling customers whole sale pricing will apply.

Complaint procedure for domains registered with Proxy Privacy Protect

Complaints about domains registered with Realtime Register Proxy Privacy Protect will be evaluated for its merit and acted on where appropriate. We reserve the right to use the complaint to substantiate our measures. Unless additional information is required by us, we will not update the complainant about the outcome of the complaint. Complaints about infringement of trademarks or other rights can be administered with the complaint form, or directly at the abuse e-mail address.

Disclosure of identity

Although the Proxy Privacy Protect Registration was accepted by Realtime Register, we reserve the right to, in its sole discretion and judgment; disclose personal protected information, in the event any of the following occur:

• If required by applicable law, directed by authorized Dutch officials, Dutch subpoenas, court orders or requests by public (assistant) prosecutor.
• Directed by ICANN, ICANN assigned UDRP providers or the concerned registry.
• On breach of any of the provisions of the Proxy Privacy Protect Registration agreement, domain name registration agreement or any other agreement with Realtime Register or its affiliated companies.
• If any of the attached domains are clearly involved in violating or infringing Realtime Register’s, or a third party’s trademark, trading name, copyrights or other third parties legal rights.
• If any of the attached domains clearly are involved in spamming, phishing activities, distributing child pornography or malware.
• If any of the attached domains clearly violates Dutch law
• If any of the attached domains clearly is set up to impersonate a third person’s identity
• Other instances not mentioned above at the discretion of Realtime Register.