• Built by Engineers, Picked by Leaders
  • 24/7 support from real experts
  • 2,000+ TLDs live in seconds, not days
  • 100% Secure
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Experts providing answers, not more questions

Excellent Support

Realtime Register has more than 20 years of experience in domain registrations and domain management. Our support heroes are experts with in depth knowledge about 2,000+ domain extensions from 150+ registries. They are also well trained and experienced with SSL, Plesk and other domain and website related products. They can be contacted by email, chat or phone and will provide prompt answers, not more questions.

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  • Expert-Level Domain Support Support is handled by highly trained specialists with deep knowledge of 2,000+ domain extensions and 150+ registries.
  • Fast, Direct Communication Customers can reach support via email, chat, or phone and get quick, clear answers.
  • Close Collaboration for Quick Solutions Support teams work closely with development, product, and sales teams, enabling fast problem-solving and efficient communication.
  • Additional Resources & Guidance Users also benefit from tools like a knowledge base, status page, API docs, and expert advice on topics like domain migrations and portfolio management.

Opportunities for your business

  • Our support experts are true industry professionals and will answer your questions fast and thorough. Saving you a lot of time and frustrations
  • Support works closely with our development team, product management and sales, resulting in short lines of communication and quick solutions
  • We do not work with 1st line support, 2nd line support etcetera. You are in direct contact with well trained and experienced individuals, located in our office in the Netherlands
  • Do you have questions about portfolio migrations? Our Support Experts can tell you everything about the benefits, how we do the work, and make life easy for you
  • Do you have ideas, concerns, thoughts? Let them know and they will make sure your message ends up with the right person

Everything you need, when you need it

Access a complete set of expert resources designed to keep you in control. From in-depth documentation and API guides to real-time system status and a powerful knowledge base. Whether you're troubleshooting, scaling, or optimizing your domain operations, the answers are always within reach.

Knowledge Base

Here you will find the answers to the questions most often asked to our support experts. For your convenience, please check out our KB first. If you can't find the answer to your question, don't hesitate to contact us.
Go to the Knowledge Base

Status page

On our status page you can check actual availability of all our services. Also, we will keep you in the loop should a problem occur, from ‘investigating’ through ‘resolved'.
Go to the Status Page

TLD metadata

Access over 50 categories worth of TLD metadata for a 2,000+ TLDs, straight from the registries. Use the TLD info call dynamically, and stay always up to date.
Go to TLD Metadata

API documentation

Our REST API is often praised by our partners for its ease of use and lightning fast response times. But don’t take our word for it! Browse the extensive API documentation here.
Go to API Documentation

Get Excellent Support today

Great! Are you interested in our Excellent Support? You can create your GO!ORANGE account to start straight away, without any hassle. Or just get in touch with us for more information.

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+31 38 - 453 0759 Email

FAQ

For any further questions, don't hesitate to reach out to us.

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How do I contact Realtime Register support?

You can reach our highly trained support experts directly via email, chat, or phone. We don't use frustrating tiered support systems (like 1st or 2nd line support), meaning you get connected straight to experienced professionals based in our Netherlands office.
What areas of expertise does the support team cover?

Our support heroes leverage over 20 years of industry experience and possess deep knowledge of more than 2,000 domain extensions from 150+ registries. They are also fully trained in managing SSL certificates, Plesk licenses, and other website-related products.
Can the support team help me migrate my domain portfolio?

Yes! Our support experts are highly experienced in portfolio migrations. They will explain the benefits, guide you through how we do the work, and manage the technical heavy lifting to make the transition completely hassle-free for your business.
What self-service resources are available if I want to troubleshoot on my own?

We offer a comprehensive suite of tools designed to keep you in control. This includes an extensive Knowledge Base, a real-time Status Page, highly praised REST API documentation, and dynamic TLD metadata covering over 50 categories of information straight from the registries.
How quickly can I expect a resolution to my technical issues?

Because you speak directly to industry experts who work side-by-side with our development, product management, and sales teams, lines of communication are incredibly short. This results in fast, thorough problem-solving—providing prompt answers rather than more questions.
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