More Control over Branded Email Communication

We've updated the Branding settings in the Domain Management Platform to give partners more control over how branded email communication is handled. 

Instead of using a single email address for multiple purposes, you can now configure separate email addresses for sending emails, displaying customer contact information, and receiving replies. This helps ensure each message reaches the right mailbox while providing a clearer experience for your customers. 

What's new

The Branding settings now include three dedicated email address fields: 

• Email address Used as the sender address for branded emails sent from the platform.
• Contact email address Displayed to end customers as the address to contact their provider.
• Reply-to email address Receives replies when customers respond to branded emails.

By separating these functions, you can better align your email communication with your internal processes and customer support workflows. 

Why this matters

Many partners use different mailboxes for outbound communication, customer enquiries, and ticket handling. With separate email fields, you can ensure that each type of communication is routed to the appropriate destination. 

This also helps avoid situations where replies or customer enquiries are sent to the wrong address, improving both the customer experience and the efficiency of your support processes. 

Review your Branding settings

We recommend reviewing your Branding configuration to make sure each email field is configured for its intended purpose. 

For more information, or for step-by-step instructions on updating your branding settings , please visit our Knowledge Base.  

If you have any questions, our support team is always happy to help.