About Erik

Product Manager for Realtime Register

Realtime Register Release and New Features

This page is dedicated to the relevant changes, added features and fixes of the Realtime Register front and back end. Please visit regularly to stay up to speed. The API Changes are documented in more detail on the API Docs Change Log pages and additional documentation. Please note, login is required.

Improvement: Privacy Protect v2 allows transfer out without exposing registrants date. In preparation for GDPR.
Bugfix: Denic, some unsupported Unicode characters in address contacts will now give the proper error message.
Improvement: NicIT, NS check now inline with registry policy.
Improvement: NicIT, Client hold option removed.
Bugfix: Fixed check on additional properties.

FAQ Privacy Protect support

1. What does privacy protect do?
2. Why should you offer privacy protect to your customers?
3. What are the benefits of privacy protecting?
4. How can I set all domains of a registrant contact to privacy protect?
5. Do I need to have consent of the registrant for privacy protect?
6. Do ALL TLDs allow privacy protecting?
7. How can someone get in touch with the registrant of a privacy protected domain?
8. Why should I set my customers domains on client transfer prohibited TRUE?
9. How about exposing registrant information through the other contacts?

1. What does privacy protect do?

Realtime Register privacy protect removes the exposed registrant information and replaces it by a default data set and email address related to the domain name.

Example whois output non-privacy protected domain

Registrant Name: John Johnson
Registrant Organization:
Registrant Street: 404 street name
Registrant City: Amsterdam
Registrant State/Province:
Registrant Postal Code: 1000 AA
Registrant Country: NL
Registrant Phone: +31.106660666
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: john@whatever.whatever

Example whois output privacy protected domain

Registrant Name: Privacy Protect
Registrant Organization: My Domain Provider
Registrant Street: Ceintuurbaan 32A
Registrant City: Zwolle
Registrant State/Province: 
Registrant Postal Code: 8024 AA
Registrant Country: NL
Registrant Phone: +31.382305013
Registrant Phone Ext:
Registrant Fax: 
Registrant Fax Ext:
Registrant Email: domainname.extension@mydomainprovider.com

Where “domainname.extension” is replaced by the domain name of the whois output. If the  phone number is called a recorded message is played to contact the registrant through email.

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2. Why should you offer privacy protect to your customers?

By exposing the registrant information, you might be in breach with the GDPR. Especially if you don’t have explicit consent to have the registrant information published in a public whois. And in addition, it’s a human right. As article 12 of the United Nations Universal Declaration of Human Rights states:

No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to attacks upon his honour and reputation. Every-one has the right to the protection of the law against such interference or attacks.

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3. What are the benefits of privacy protecting?

  • It protects your customer’s privacy even more effectively
  • It prevents spam by email, phone calls or text messages to your customers
  • It is compliant with over 100 data protection laws worldwide.

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4. How can I set all domains of a registrant contact to privacy protect?

For starters, make sure you have your customers consent for setting domains to privacy protect. You can do this by either explicit consent or through your terms of service. If you use the Realtime Register Domain Manager, we have a Privacy Protect step-by-step plan available for you. If you use the Realtime Register API, you can use the API commands set to privacy protect. However, even then you want to have a look at the Privacy Protect step-by-step plan.

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5. Do I need to have consent of the registrant for privacy protect?

Yes, you need to have some form of consent, please have a look at item 4 of this FAQ.  The privacy protect feature also sets the domain to transfer prohibited. This also requirers the consent of the registrant.

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6. Do ALL TLDs allow privacy protecting?

Nope, I am sorry, however, privacy protect is allowed for practically all generic TLDs. Most ccTLDs don’t allow it. However, the ccTLDs that don’t allow privacy protect in general show very few information, so effectively it’s privacy protected.
For example; the Dutch .nl extension does not display the registrant name if there is no organization name added to the registrant information. As do other ccTLD registries like DNS BE, Eurid and Afnic.

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7. How can someone get in touch with the registrant of a privacy protected domain?

Basically, in two ways by using a captcha-protected form at my domainprovider.com and sending an email to the domainname.extension@mydomainprovider.com email address.

  1. If the form at mydomainprovider.com is used, the email with optional attachment is directly send to the registrant’s email address in the registrant contact handle. Of course, the sender does not get to see the real address.
  2. If the mail is send directly to the email address in the whois, the behaviour depends on the status of the client transfer prohibited setting.
    1. If client transfer prohibited is TRUE, the sender gets an email to go to the mydomainprovider.com form. Effectively blocking spam bots from reaching the registrant.
    2. If the setting client transfer prohibited is FALSE, the registrant gets a standard email with a link to view the message. Attachments from the sender are discarded. This route ensures limited protection from spam though allows for transfer out FOA’s to reach the registrant.

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8. Why should I set my customers domains on client transfer prohibited TRUE?

  1. It helps to prevent domain theft and unwanted transfers.
    • Even if someone of your staff has been socially engineered to provide an authorization code to an unauthorized person, it adds an additional threshold for transferring the domain away.
  2. It reduces spam reaching the registrant even better.
    • If the domain is privacy protected automated spam is unable to get in your customers mailbox.

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9. How about exposing registrant information through the other contacts?

That is a tricky one, if you use different contacts with the registrant’s information you will end up exposing unwillingly contact information of the registrant. In general, there are two approaches:

  1. Change all admin, billing and tech contacts to a contact that has your brand information. As a nice side effect, your brand gets more exposure in the whois information.
  2. Change all contacts to the contact handle of the registrant. This way, these whois contacts will also display the privacy protect information.

It’s up to you, make your pick!

Updated privacy protect service

On September 26 we will release a revamped version of our privacy protection service. It contains significant changes and will comply with upcoming EU GDPR and ICANN policies.

Why you need the new privacy protect service

At Realtime Register we value the privacy of your customers the registrants, by using the new Realtime Register privacy protect services you’ll bring your customers privacy to the highest level possible. Regarding domain names, it will enable you to be GDPR ready, saving you a lot of time in this area.

The new privacy protect service:

  • is free! That is, for reselling customers with standard pricing
  • protects your customer’s privacy even more effectively
  • allows for transfers without dropping privacy protect
  • prevents spam for your customers
  • is compliant with over 100 data protection laws worldwide.

Main differences

Current Privacy Protect

New Privacy Protect

Automatically privacy protect for both the registrant and admin, billing and tech contacts. Only the registrant has Privacy Protect data, the other contacts have the information of the contacts used by you.
Branded form at mydomainprovider.com Branded email informing a registrant, plus link to email
Post transfer out behavior
Privacy protect needs to be lifted before transfer out After a privacy protected domain has been transferred out the privacy protect stays intact, though the information should be changed asap.

What you need to do

what you need to do after the release on September 26, is:

  1. Set your customer’s domain status to transfer prohibited* this will prevent that email will be forwarded to the registrant. You need to make sure you have the registrants consent to do so.
  2. If you want to keep privacy protect for the admin, billing and tech contacts, you need to set these contacts to the same contacts as the registrants.
  3. Customize the new email template** for your brand(s).

*If you want to transfer a domain out, removing this status will forward emails to the registrant making it possible to receive the outgoing FOA email. The spam blocking effect will be disabled.
**The new email template is for reminding the registrant to have the privacy protect information changed after the domain has been transferred away from Realtime Register. This email will only be sent if the privacy protect information has not been updated to the data set of the new privacy protect provider and still contains our information.

Make sure to pass this information on to the people in your organization responsible for policies concerning registrant information and legal issues.

The most important GDPR requirements at a glance

The article below is a partial copy of this fact sheet by Legalist and was used with its consent. (De Nederlandstalige versie staat hier)

The General Data Protection Regulation (GDPR) is a new pan-European privacy law. From 25 May 2018, your organization must comply with this strict new law. So, what is changing? And what do you need to change?

1. Your activities are much more likely to be covered by eu privacy legislation
If your organization processes personal data of a person who is in the EU, you must comply with the GDPR. It does not matter if your organization is not established in the EU or if the processing does not take place within the EU. And if there was any doubt before: the definition of personal data now explicitly includes online identifiers, such as IP and MAC addresses or a cookie-ID.

2. Your privacy statement must be even more transparent
You must explain clearly and fully, using plain language, how you use personal data and why. Furthermore, you must advise people of their rights, such as the right to view their data, to amend or erase it if there are clear mistakes, to object to excessive processing, and to take their data to another service provider. If you create interest profiles, you must be able to destroy them upon request. Finally, you should not forget to explicitly advise people of their right to file a complaint with the supervisory authority, as this is now required by law.

3. You must also publish an internal privacy policy
You need to document how personal data is handled and secured within your organization. Raising awareness of this policy among employees is key. Periodic training will also be required.

4. You must keep records of all personal data processing activities
The records must include, among other things, a description of the personal data processed, the purpose for processing them, and how they are protected. This obligation applies to organizations with more than 250 employees, but also to The most important GDPR requirements at a glance with fewer than 250 employees provided they process personal data on a regular basis or they process special categories of personal data.

5. You must document all data breaches internally
Under current privacy legislation, you are required to document only those data breaches that you are obliged to report to the supervisory authority. The GDPR makes it compulsory to document all data breaches internally, even those which you are not required to report. If you process personal data on a client’s behalf, the GDPR also imposes a legal obligation to report all data breaches that occur during such activities to the client, so that they can notify the supervisory authority.

6. You need to know where your personal data is stored, and may need extra safeguards
If you store personal data with a third party abroad, you must check whether the data is stored within or outside of the EU. The latter is only permitted if the third party meets strict legal requirements, e.g. the country in question has been certified by the European Commission. With regard to third parties in the United States, the so-called Privacy Shield offers the necessary safeguards. However, please note that customers may demand that their data simply does not leave the EU at all.

7. Your data processing agreements with suppliers and customers must be revised
The GDPR contains more specific requirements for data processing agreements, which must be concluded if you process personal data on behalf of another organization, or if another organization processes personal data on your behalf. For example, if you process personal data on behalf of another organization, you need permission before subcontracting any processing operation.

8. You must carry out a thorough privacy impact assessment (pia) for risky activities
A PIA is an extensive assessment intended to identify privacy risks, and to eliminate such risks as much as possible so that privacy is not put in jeopardy beyond what is strictly necessary and proportionate. You may not carry out a processing activity which poses a risk to privacy until after the PIA has been conducted and its outcomes have been implemented.

9. You must better minimise the personal data you process and store
Even though current privacy legislation already requires data minimisation, you may be keeping data longer than necessary, ‘because you never know’. Under the GDPR you must take active steps to erase information as soon as it has lost its relevance. You must also put in place policies for the assessment of the relevance of information and its erasure in case of irrelevance.

10. You must implement ‘privacy by design’ and ‘privacy by default’
This means that privacy considerations must be identified and incorporated at every step in the development process. In addition, the default settings of any new service must be as privacy-friendly as possible.

11. You may be asked to stop profiling, or explain exactly what you are doing
If you create interest profiles or risk analyses for your clients, visitors, etc., you must be able to explain to them how you do this and why at their request. This also applies to activities which may seem trivial or highly ordinary, such as cookies for personalized advertising.

12. Your security measures must be fit for purpose, both now and in the future
The security of personal data is crucial. In this day and age, if you don’t restrict access to only those users with a need-to-know, using strong (multi-factor) authentication and encryption, if you don’t use TLS, firewalls, anti-virus software, or if you don’t patch your software and systems in time, you are at serious risk. You are also at risk if you do not regularly evaluate and update your security measures.

13. You must be able to handle requests from persons about their personal data
The GDPR provides more rights to individuals to access, correct or erase their data, or take their data with them to another provider. Under normal circumstances, any request from a person regarding their personal data should be handled within one month. Is your helpdesk up to speed.

14. You may need to appoint a data protection officer (dpo)
A data protection officer is an independent person who advises and reports on GDPR compliance. Appointing a DPO is compulsory if you process more sensitive personal data (such as medical records) on a large scale, or if you are engaged in regular and systemic monitoring of people’s activities on a large scale. The DPO can be appointed either internally or externally, for example one of Legal ICT’s (virtual) privacy officers.

15. You may need to offer ‘data portability’
If you offer an online service that allows people to store their personal information, they must be able to export all their information in a commonly used digital format for transfer to another organization. This might involve downloading photos, social media posts or forum contributions.

16. You may need to pay special attention to biometric data
Does your organization make use of fingerprints or other biometrics, e.g. for access control? Then you need to comply with the GDPR’s strict protection regime for biometric data.

17 You need to comply, to avoid higher fines which are drastically higher
Under the GDPR, the supervisory authorities may issue penalties of up to the higher of 20 million euro or 4% of global turnover. Privacy now really requires boardroom attention.


All in all, many changes that will require your attention. At Realtime Register are aware that personal data affects many of our processes. This will also apply to our reseller’s processes. We are working hard to incorporate these requirements in a reseller- and customer-friendly manner. We will keep you informed through this blog and other information channels.

De belangrijkste eisen van de AVG

Het onderstaande artikel is met toestemming grotendeels overgenomen van het factsheet Algemene Verordening Gegevensbescherming door ICTRECHT.

Een nieuwe privacywet voor heel europa, dat is wat de Algemene Verordening Gegevensbescherming (AVG of GDPR in het engels) ons brengt. Vanaf 25 mei 2018 moet ook uw organisatie voldoen aan deze strenge nieuwe wet. wat gaat er nu allemaal veranderen?

1. Uw activiteiten vallen veel sneller onder de privacywet
Het centrale begrip ‘persoonsgegevens’ verandert namelijk: naast bestanden met namen, adressen en dergelijke vallen nu ook gegevens gekoppeld aan IP-adressen, MAC- adressen, cookies en dergelijke onder de wet. Ook als u niet weet hoe de persoon achter een cookie heet, dient u dat gegeven te behandelen als privacygevoelig.

2. Uw privacyverklaring moet nóg transparanter
U moet in eenvoudige taal precies  en volledig uitleggen (in een privacyverklaring) wat u doet met persoonlijke gegevens. Ook moet u mensen wijzen op hun rechten, zoals dat men gegevens mag aanpassen, het dossier mag inzien of zelfs laten vernietigen. Bouwt u interesseprofielen op, dan moeten die op verzoek kunnen worden verwijderd. Bovendien moet u ze wijzen op de mogelijkheid een klacht in te dienen bij de toezichthouder, de Autoriteit Persoonsgegevens.

3. Alle datalekken moeten intern worden gedocumenteerd
Volgens de huidige privacywet hoeft u alleen datalekken bij te houden wanneer u ze ook moet melden aan de toezichthouder. De AVG stelt het verplicht om alle datalekken intern te documenteren, óók datalekken die niet te hoeven worden gemeld. En verwerkt u privacygevoelige data voor uw opdrachtgevers? Dan bent u straks wettelijk verplicht alle datalekken daarbij aan hen te melden, zodat zij dit weer aan de toezichthouder kunnen melden.

4. U moet alle verwerkingen van persoonlijke gegevens documenteren, ook de triviale zoals uw personeelsadministratie of de nieuwsbrief
In dit register moet onder andere staan welke persoonsgegevens er verwerkt worden, voor welke doeleinden, en hoe deze gegevens beveiligd worden.

5. U moet met al uw leveranciers en afnemers een zogeheten verwerkersovereenkomst sluiten.
In de verwerkersovereenkomst (heet tot ingang van de AVG nog bewerkersovereenkomst) maakt u specifieke afspraken over de omgang met persoonlijke gegevens. Een belangrijk aandachtspunt daarbij is dat wanneer u diensten uitbesteedt waarbij persoonsgegevens van een klant zijn betrokken, u hiervoor toestemming nodig hebt van die klant.

6. De boetes worden gigantisch
De maximale boete per overtreding van de huidige privacywet is nu 900.000 euro. Dit verandert met de komst van de AVG naar 20 miljoen euro of 4% van de wereldwijde jaaromzet. Bovendien komt er komt een Europees Comité dat toeziet op de juiste toepassing van de AVG.

7. Mogelijk heeft u een privacy officer nodig
Een privacy officer, oftewel functionaris voor gegevensbescherming (FG), is een onafhankelijke persoon binnen de organisatie die adviseert en rapporteert over naleving van de AVG. Deze is verplicht wanneer u op grote schaal gevoelige persoonsgegevens zoals gezondheidsgegevens verwerkt, of als u structureel mensen observeert (fysiek of digitaal). Een FG kan iemand zijn die intern aangesteld wordt, maar mag ook iemand zijn die extern aangesteld wordt, zoals een (virtuele) privacy officer van ICTRecht.

8. Zitten er risico’s aan een verwerking, dan moet u een complete privacy impact assessment (pia) uitvoeren
Dit is een uitgebreid onderzoek om privacyrisico’s in kaart te brengen en deze zo veel mogelijk weg te nemen. Pas nadat de PIA is uitgevoerd en de resultaten geïmplementeerd, mag u die risicovolle verwerking uitvoeren.

9. U moet zo min mogelijk privacygevoelige informatie verzamelen en deze zo snel mogelijk weer weggooien
Vanuit de gedachte van risicobeheersing vereist de AVG dat u het minimale aan persoonsgegevens onder u heeft. U moet dus actief informatie weggooien wanneer deze niet meer relevant is – en u moet beleid hebben dat uitwerkt wanneer iets wel of niet relevant is, en hoe het weggooien dan veilig wordt gerealiseerd.

10. Uw software en diensten moeten van de grond af rekening houden met privacy
Dit wordt ook wel ‘Privacy by design’ en ‘Privacy by default’ genoemd. Kort gezegd moet bij elke stap in de ontwikkeling de privacyaspecten worden benoemd en meegenomen in de uitwerking. Daarnaast moeten standaardinstellingen van een nieuwe dienst zo privacyvriendelijk mogelijk zijn.

11. uw beveiliging moet op orde zijn – en blijven
Beveiliging van persoonlijke gegevens is cruciaal vandaag de dag. Zonder encryptie, tweefactorauthenticatie en het kunnen scheiden en veilig wissen van persoonlijke informatie neemt u een zeer groot risico. Verder zullen uw ICT-systemen regelmatig moeten worden onderzocht op nieuwe risico’s.

12. U dient intern privacybeleid te publiceren waarin staat wie welke rol heeft bij de omgang met persoonsgegevens
Het is belangrijk dat medewerkers hiervan op de hoogte zijn. Zij moeten dus worden getraind, en dit moet regelmatig worden herhaald.

13. U moet kunnen omgaan met verzoeken van personen, zoals een verzoek om inzage of correctie in hun gegevens
Maar wanneer u verouderde gegevens heeft moeten deze worden gewist op verzoek. Een verzoek van een betrokkene over zijn persoonsgegevens moet normaal binnen een maand inhoudelijk afgehandeld zijn. Is uw helpdesk hier al op ingericht?

14. Heeft u online diensten waarin mensen persoonlijke informatie opslaan?
Heeft u online diensten waarin mensen persoonlijke informatie opslaan? Dan moeten zij in staat zijn al hun informatie te kunnen exporteren in een standaardformaat, zodat zij die naar een andere organisatie kunnen overdragen. Denk aan downloaden van foto’s, socialmediaberichten of forumbijdragen.

15. Werkt u met buitenlandse partijen, controleer dan of zij binnen of buiten de eu persoonlijke informatie voor u opslaan
Dat laatste is alleen toegestaan als er wordt voldaan aan strikte regelgeving, bijvoorbeeld als het land in kwestie door de Europese Commissie gecertificeerd is. De VS is dat: het zogeheten Privacy Shield biedt de nodige waarborgen voor gebruik van Amerikaanse partijen. Maar let op: uw klanten kunnen van u eisen dat data gewoon in het geheel niet de EU verlaat.

16. Maakt u interesseprofielen of risicoanalyses van uw klanten, bezoekers et cetera?
Maakt u interesseprofielen of risico-analyses van uw klanten, bezoekers et cetera? Dan moet u hen op verzoek kunnen uitleggen hoe dat gebeurt en wat u daarmee doet. Dit speelt al bij het gebruik van cookies voor advertentiedoeleinden.

17. Maakt uw organisatie gebruik van vingerafdrukken of biometrie, bijvoorbeeld voor toegangsbeveiliging?
Dit ligt gevoelig onder de AVG, omdat dergelijke biometrische gegevens een streng beschermingsregime genieten.


Al met al veel wijzigingen die de aandacht van de ondernemer eisen. We realiseren ons bij Realtime Register dat persoonsgegevens veel van onze processen raken en dat geldt natuurlijk ook voor onze resellers. We al geruime tijd bezig om op een reseller- en klantvriendelijke wijze de eisen in te passen. Via dit blog en andere informatiekanalen houden we u op de hoogte.